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Artwork Knowledge
General Knowledge
Do you color match?
We do not color match.
Do you print using any Spot or Pantone colors at New York Banners?
We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to file upload.
What size are your grommets?
We use #2 grommets, which are approximately 3/8''. Grommets are placed every 2' standard.
Explanation for turnaround service
Why do you have a minimum charge per item?
Turnaround time begins once your file is uploaded.
If your file is placed on hold, the turnaround time will begin once you select 'Run As Is' or once a re-uploaded file is received.
If an email design proof is requested, the turnaround time will begin once you approve the design proof.
All the times are based on normal business days, Monday through Friday, excluding federal holidays. Please note this does not include shipping time.
Shipping:
If an order is uploaded on a business day BEFORE 12 noon PST, then it will be shipped on the following business day. (If there is a problem with the file, it won't be shipped the next day.)
Store Pick-up:
If an order is uploaded on a business day BEFORE 12 noon PST, then it will be available for pick-up on the following business day after 3:30 p.m. PST. (If there is a problem with the file, it won't be ready for pick-up the next day.) You will receive an email notification if the order is ready earlier.
Same Day Order:
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Shipping Orders:
If an order is uploaded on a business day BEFORE 12 noon PST, then it will be shipped the same day. (If there is a problem with the file, it won't be shipped until the next day.)
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Store Pick-up:
If an order is uploaded on a business day BEFORE 12 noon PST, then it will be available for pick-up on the same day after 4:00 p.m. PST. (If there is a problem with the file, it won't be ready for pick-up the same day.) You will receive an email notification if the order is ready earlier.
While we offer competitive pricing, we have to account for production and labor costs for each job.
Single-sided products - $8 min.
Double-sided products - $16 min.
Laminated products - $8 min.
Double-sided + laminated products- $16 min.
(FOR LARGE QUANTITY ORDERS PLEASE SUBMIT AN ESTIMATE.)
Why do you have a minimum charge per item?
While we offer competitive pricing, we have to account for production and labor costs for each job.
Single-sided products - $8 min.
Double-sided products - $16 min.
Laminated products - $8 min.
Double-sided + laminated products- $16 min.
(FOR LARGE QUANTITY ORDERS PLEASE SUBMIT AN ESTIMATE.)
Order cancellation
An order can be canceled at any time prior to it entering into production. To cancel please log in to our website to view your order details and click cancel print job. If you do not see a button for cancellation, the job has gone into production and cannot be canceled.
Why does it take so long to upload files?
Your file size and your network connection are the two main factors affecting upload speed. Another way to ensure your file gets uploaded in a timely manner is flattening your files.
What is the recommended font size for my banner or sign to be viewed from a distance?
This depends on what the final output size will be, and its viewing distance.
Do you offer hemmed edges?
Yes, we do traditional sewn hemmed edges.
Is there any maintenance or cleaning required?
The best method of cleaning your outdoor vinyl banner is to lay it flat (if possible) on a clean area, table or floor. It is recommended that you use a mild dishwashing liquid and warm water to rinse. Do not use any harsh abrasive or petroleum type cleaners. Clean and dry each side before storing. You must ensure it is completely dry prior to roll up and storage. Place your banner back in box and store it flat, not vertical. If it is standing up vertically, it may wilt and warp causing wrinkles over time.
Why is ink chipping off?
The reason you might have chipping on some edges of your product is most likely due to the heavy ink coverage that you used in your artwork. Once your prints are cut down, there are chances that if you used dark colors at the cut lines - there will be some chipping that occurs after the cutting process.
Should I scale down my artwork?
It is not always necessary to scale your artwork down but here are a few good things to know
Vector Art
Is your file be over 200"? If yes you will want to scale it down to 50%. While Illustrator has a maximum artboard size nearly 228". Acrobat and others will only read up to 200" resulting in lost artwork. So while the artwork looks ok in Illustrator, it will not print correctly.
Raster Art
Will your file be over 30,000 pixels along either axis? If yes you will need to reduce the resolution of the file to reduce the overall file size to 30,000 or less. This will maintain the correct file size and aspect ratio. Don't be worried about losing quality. A 30,000 pixel document at 150dpi is nearly 16' and would not be viewed close up anyway.
Reprint/Return Policy
An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).
The product is lost, delayed or returned to New York Banners due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and finished product size. New York Banners does not any changes on customer files.
Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 150 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
Products that do not exactly match color or ink density. New York Banners does not color match or match customer specified ink density.
Orders that are duplicated as a result of customer error.
Orders that are canceled after the order has entered into production (or any process thereafter).
Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer's responsibility to allow sufficient time when placing an order for time sensitive materials.
Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
The release of an order by the shipper without obtaining a signature.
If there is any issue with your order you must report the problem within 5 business days after the delivery date. Please call us and a representative will assist. If you do not contact us with in that time frame we will assume that your job was correct at the time of receipt.
The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:
Order Approval/ Proofing
New York Banners has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a New York Banners customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that New York Banners will review any other order you place. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. New York Banners DOES NOT make any changes on customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. New York Banners will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, die lines or, sizing, etc.
New York Banners does not provide proofs of any order unless the customer requests it as part of the order process and it is an option available for the product. If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc).
If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.
Do you print white?
We do not currently print white ink.
Am I able to do a size change after my order has been placed?
Unfortunately we are not able to modify your order's size details. Please cancel your existing order and place a new order with the size desired.
Are you able to print banners to the exact dimensions requested?
Depending on the size of your banner, you may receive a banner that is slightly shorter in length. Unfortunately, we can not guarantee exact dimensions due to the nature of large format printing process, where print heating/drying and media roll advancement may be factors in the result of your final banner print size.
Can exact measurements be cut for all products?
Because of the different materials used and the finishing of our products, there is no guarantee for exact measurements of your order. There can be a very small percentage that could be off because of this reason. We do our due diligence to make each product exact to the size requested, but there could be a small measurement that could be off because of the production finishing or material of your order.
What if I forgot to upload artwork after ordered?
Artwork submitted 30 days after order was placed will not be updated. In this case please contact us
Do you offer sample kit?
Yes, we offer a complimentary sample kit of a variety of our products including our best-sellers. So you can really see and feel the quality of our products. Please scroll all the way down and you can click on "Request Sample Kit".
Your kit includes:
- 13 oz Vinyl Banner (Matte)
- Backlit Film
- Mesh Banner
- Fabric (Wrinkle Free)
- Adhesive Vinyl (Gloss)
- Adhesive Translucent Vinyl (Matte)
- Adhesive Vinyl (High Performance - Gloss)
- Canvas
- Window Perf
- Popup Poster
- Poster paper (Matte)
- Polyester Flag Material
Do I need special Banner finishing?
Weather you are ordering a street banner, large banner, or a long time use banner it is suggested to have the following additonal finishing options selected:
- Webbing
- Reinforced Corners
- In addition to the finishing options it is suggested all grommets to be used upon installation
Custom Flag maintenance disclosure
In order to ensure the longevity of your flag and to honor any future claims we recommend the following maintenance be preformed.
When installing the flag it is recommended at least two people are used to set the flag up to prevent any damage to the flag or hardware.
Ensure all bearings are properly lubricated prior to the first use of the flag, and well lubricated thereafter to ensure rust doesn't accumulate in or around the hardware. Lubricants such as
WD-40 will be sufficient.
Bring flag and hardware inside every night and upon rain or heavy wind.
Flags are not meant to withstand extreme weather conditions and should not be left outside for extended periods of time.
The flag should be placed in a location where it can move freely without coming into contact with objects such as trees, fences, walls, buildings etc. It is possible the flag may be scratched, ripped or damaged if it does come into contact with any objects.
Thank you for your cooperation and understanding.
Artwork Shipping
How will you ship my banners and signs?
All New York Banners products will be shipped using UPS. Due to some restrictions set forth by UPS, we have taken measures to ensure competitive shipping rates.
All banners 96" and under on their shortest side will be rolled and shipped in standard corrugated boxes. All banners over 96" on their shortest side will be folded and shipped in a square box.
All other New York Banners orders will be boxed and shipped according to their size. Other special shipping request, please call us.
How come you don't offer shipping on large rigid signs?
At this moment, sizes over 3' 10"x3' 2" are only available for Store Pickup. We currently are not able to ship sizes larger than 3' 10"x3' 2".
Can I ship your products on my shipping account?
At this time, we do not have this option.
Do you offer same day service?
Yes, we do. However, your order has to be placed before 12 noon PST to be qualified for same day service.
Can I upgrade my shipping?
Yes, you can. However, you must upgrade your shipping before 12 noon PST on the day your job will ship out. Please call us to upgrade.
Can I change my order from store pickup to shipping?
Yes, you can. However, this would have to be done before 12 noon PST on the day your job is completed. If not, it will ship out the next day. Please call us for shipping.
Does New York Banners offer group shipping?
Group shipping is available for jobs which have same/matching materials, Turnaround time, shipping address, shipping method, and same order.
Group shipping discounts are applied to items with shipping fees of Lesser Value.
Note: If you decide to cancel the item with the highest shipping fee value within a group ship, your group shipping discount will vary. And we cannot combine items from different orders.
Why is my shipping charge high?
Due to the large physical size of products some orders may have higher than expected shipping charges. Unfortunately there is little of what we can do as we are bound by the limitations set forth by our shipper, in this case UPS.
How come my order shipment is taking longer than expected?
Orders shipping via UPS Ground may take 1-5 business days in transit depending on your location. Weekends, holidays, and observance days do not count as transit days.
Note: We are not liable for late shipments due to UPS exceptions, such as bad weather conditions. If you received a late package and would like to be considered for a shipping refund, please notify us. We will contact UPS to see if a reimbursement is possible, however it is not guaranteed.
Where is your store pickup location?
Our store pickup location is at 437 Baldwin Park Blvd., City of Industry, CA 91746. Please bring a copy of your invoice when picking up your order.
